Last Updated: August 23, 2026

At VEQZORA, we want you to feel confident when shopping with us. If your purchase isn't right for you, please review the return and refund terms below.

1. Return Window

You may request a return within 30 days of delivery, provided the item meets the eligibility requirements below.

To start a return, please contact us at support@veqzora.com with your order number and a brief description of the reason for your return.

2. Return Eligibility

To be eligible for a return, the item must generally be:

• Unused and in its original condition

• In the original packaging, where applicable

• Returned with any included accessories, manuals, or components

• Accompanied by proof of purchase or the original order information

Items that are used, damaged after delivery, altered, or otherwise not in resalable condition may not qualify for a refund.

Certain products may be non-returnable due to their nature, hygiene requirements, safety considerations, or other product-specific restrictions. Any such restrictions will be disclosed on the applicable product page or before purchase.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.

Include your order number and clear photos or video showing the issue when requested. We will review the situation and, where appropriate, provide an available resolution such as a replacement, exchange, or refund.

4. Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

For approved returns caused by an error on our part or a qualifying product issue, VEQZORA will provide further return instructions.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or stated at the time of purchase.

6. Sale & Promotional Items

Items purchased during sales or promotional offers may be subject to additional return conditions. Any special restrictions will be clearly communicated before purchase.

7. Exchanges

We do not guarantee exchanges for every product or size. If you need a replacement or exchange, contact our support team and we will let you know what options are available.

8. How to Start a Return

To request a return:

Email: support@veqzora.com

Please include:

• Your full name

• Order number

• Item you wish to return

• Reason for the return

• Photos or other supporting information, when applicable

Do not send an item back to the return address shown on your package until our support team has provided return instructions.

9. Return Approval

Submitting a return request does not automatically mean the return has been approved. VEQZORA reserves the right to review each request against the requirements of this policy and applicable law.

10. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes to our business, products, or applicable requirements. The current version will always be posted on this page.

11. Contact Us

Questions about a return or refund?

VEQZORA Customer Support
Email: support@veqzora.com

We're here to help make your shopping experience as simple and straightforward as possible.