Last Updated: August 23, 2026

At VEQZORA, we aim to make shipping simple and transparent. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not typically processed or shipped on weekends or holidays. Processing times may be longer during major promotions, holidays, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Times

Estimated delivery times depend on the shipping method selected at checkout and the destination of your order.

Typical delivery estimates are:

Standard Shipping: approximately 5–10 business days after processing

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather, holidays, customs procedures, incorrect addresses, or circumstances outside our reasonable control.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, VEQZORA may offer promotional or free-shipping offers. Any applicable conditions will be communicated on our website or at checkout.

4. Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

VEQZORA is not responsible for delays, additional charges, or unsuccessful delivery caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an address error after placing an order, contact us as soon as possible at support@veqzora.com. We will try to assist, but changes cannot be guaranteed once an order has entered processing or shipment.

5. Order Tracking

When tracking is available, you will receive tracking information by email after your order has shipped.

Tracking information may take some time to become active after the carrier receives the package.

6. Delivery Delays

While we work with shipping providers to help ensure timely delivery, VEQZORA does not control carrier operations.

Delivery may be delayed by:

• Carrier service interruptions

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Customs or import procedures

• Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for a refund or cancellation.

7. Lost, Stolen, or Missing Packages

If your tracking information shows that an order was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.

If the package is still missing, contact us at support@veqzora.com and provide your order number and tracking information. We will review the available shipping details and help determine the next appropriate step.

VEQZORA cannot guarantee recovery or replacement of packages confirmed as delivered by the carrier, except where required by applicable law or where a carrier investigation determines otherwise.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Send your order number along with clear photos of the package and the damaged item when requested. This information may be needed to assess the issue and determine whether a replacement, refund, or other resolution is available.

9. International Orders

For orders shipped outside the seller's domestic market, additional delivery times, customs procedures, import duties, taxes, or other charges may apply.

Any applicable customs duties, taxes, or import-related charges that are not included at checkout may be the customer's responsibility, where applicable.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.

10. Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

support@veqzora.com

We will make reasonable efforts to accommodate requests received before shipment, but we cannot guarantee that an order can be changed or cancelled after processing or shipment has begun.

11. Contact Us

For questions about shipping, delivery, or tracking, please contact:

VEQZORA Customer Support
Email: support@veqzora.com

We are committed to providing clear shipping information and helping you with any order-related concerns.

12. Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping services, business operations, or applicable requirements.

The latest version will always be posted on this page.